The Library
This collection of resources, tools and other documents is exclusive to the SI industry.
Looking for Something Special? You Just Might Find it Here
From white papers to marketing tools, this repository houses a curated collection of resources, tools and other documents exclusive to the SI industry.
Business Fundamentals
White Papers
KPIs and Benchmarking Resources
Developed by the CSIA Benchmarking Committee, these resources are easy-to-understand and cover some of the fundamentals of KPIs and benchmarking.
CSIA Pulse KPI Handbook
The CSIA Pulse KPI Handbook offers essential insights into key performance indicators that drive effective decision-making and operational success.
This guide enables companies to assess productivity, profitability, and resource efficiency by covering metrics such as:
• Employee-Based Labor Revenue,
• Revenue per Employee,
• Utilization,
• Labor Multiplier,
• Days in Backlog, and
• Days Cash on Hand
Each KPI includes detailed explanations, calculations, and benchmark statistics, providing a robust foundation for data-driven strategies.
Available to CSIA members only.
Market Intelligence
Marketing Toolbox
Developed by the CSIA Marketing Committee, this series of easy-to-understand how-tos covers some of the fundamentals of marketing:
- Working with the Media
- Writing and Distributing News Releases
- Drafting a Marketing Plan
- Conducting a Client
- Services Survey
- Mastering Content Marketing
- Setting up a Company Newsletter
- Social Media
Available to CSIA members only.
CSIA and CSIA Member Logos
Leveraging your CSIA membership to establish your credibility and commitment to the industry is as easy as uploading the CSIA logo to your website and other digital properties and marketing materials — from email signatures to proposals. Where appropriate, be sure to add a link to the CSIA website too!
CSIA Certification: Tools to Prepare for an Audit
CSIA has several documents and tools to help you prepare for your CSIA Certification audit, including:
- Certification Application
- Audit Preparation Action Items Checklist
- Audit Preparation Guide
- Audit Preparation Work Breakdown Structure
- Best Practices Manual 6.1
- FAQs
Available to CSIA members only.
CSIA Governance and Leadership
Looking for the Best Practices Manual?
From branding to succession planning, CSIA Best Practices and Benchmarks is a comprehensive, thoroughly vetted manual to help you build a better business. Available exclusively to CSIA members.
