Whether you’re exploring or currently participating in the CSIA Pulse Program, quarterly office hours are free, interactive sessions open to all SI members.

Designed to help you confidently enter and manage your financial data, these sessions offer live demonstrations, expert guidance, Q&A opportunities, and best practices for business leaders and finance, accounting, or operations professionals.

By engaging in office hours, you’ll streamline your data entry, strengthen your company’s insights, and contribute to more robust benchmarking for the entire system integration profession. The more members participate, the richer the results.

You can join at any time, ask questions, and stay as long as needed, with experts from CSIA and the tool vendor there to support. To protect privacy, strict confidentiality is maintained, and participants should avoid sharing confidential or proprietary details.

Let’s unlock the full potential of Pulse dashboards, reports, and industry trends together!

Frequently Asked Questions

Q: Who is eligible to attend?  

A: All CSIA SI members are eligible to attend.

Q: Who should attend?   

A: Pulse office hours are open to anyone interested in learning about the program, as well as current subscribers responsible for quarterly data entry, including business leaders and finance, accounting, or operations professionals.

Q: What should I bring to this meeting?  

A: Just your questions!

Q: How much time should I set aside?  

A: You can join at any point during office hours. Please note there might be a wait, so please be patient. Session leaders will do their best to answer all questions within the scheduled time.

Q: Will attending this session allow me to complete my requirements for the quarter? In other words, if I participate and we work through the material together, can I consider it finished? 

A: Please note that office hours facilitators won’t input your data for you. If you are just beginning and have questions, you may still need to do additional work on your own after the session.

Q: Are these private breakout sessions or a group meeting?  

A: Office hours are open Q&A sessions for all CSIA SI members; please do not share confidential or proprietary information. Join briefly or stay longer to learn and ask questions.

Q: What is the plan for sharing best practices? Will there be a presentation? 

A: While office hours are designed as Q&A sessions, there might also be chances to showcase examples of the tool’s features.

Q: Who will be there to help me?  

A: Representatives from the CSIA Benchmarking Committee and tool vendor.

Q: Is this service free?  

A: Yes, office hours are free for current CSIA SI members.

Q: Will others see my data/will I be sharing my data with a room of people?

A: No, representatives/facilitators will not share private data or be entering your data on your behalf. Attendees should refrain from sharing any personal or company specific confidential or proprietary information.

Q: Will this session be recorded?

A: No, this will not be recorded.